Direct answers

Recognise your situation, see what applies

Every question below is a real-world situation. The answer shows what applies now, your first actions and the evidence to retain, assembled from the same versioned information model as the rest of the platform.

• Our chatbot talks to customers. Does it have to say it is AI?An AI system interacting directly with people, such as a chatbot or voicebot in customer contact.
• We use AI in recruitment and selection. Is that high risk?AI screening CVs, ranking candidates, targeting vacancies or analysing job interviews.
• We publish AI-generated content. Does it need labelling?Text, image, audio or video (partly) created with generative AI and published publicly.
• We create or use deepfakes or synthetic media. What is required?Image, audio or video of existing people, places or events generated or manipulated with AI.
• We are a public-sector organisation using AI. What needs to be in place?A municipality, executive agency or other public body using AI towards citizens, for example in benefits, enforcement or services.
• We use AI for creditworthiness or insurance pricing. What applies?AI determining creditworthiness or credit scores, or risk and premium setting for life or health insurance.
• We use AI in education or assessment. Is that high risk?AI for admission, evaluation, level determination or exam proctoring in education or vocational training.
• We are considering facial recognition or other biometrics. Is that allowed?Biometric identification or categorisation of people, such as facial recognition for access or in public spaces.
• We build an AI product for customers. What are a provider’s duties?Your organisation develops an AI system (or has it developed) and places it on the market under its own name.
• We train or publish our own AI model. Which GPAI rules apply?A general-purpose AI model (foundation model, LLM) placed on the Union market, including open source.
• Our employees use ChatGPT or Copilot. What do we need to arrange?Employees use generative AI tools at work, with or without a formal policy.
• How do we set up an AI register and classify our systems?You want oversight: which AI systems run, who owns them, and which risk category applies per system.
• Do we need to perform a FRIA and how do we approach it?A fundamental rights impact assessment (Article 27) for deploying a high-risk AI system.
• We want to draft an AI policy. Where do we start?Your organisation wants ground rules for responsible AI use: what is allowed, what is not, and who decides.
• We use AI to monitor or evaluate employees. What applies?AI for task allocation, performance evaluation, promotion or termination decisions, or monitoring employee behaviour.
• What does Article 4 AI literacy concretely require from us?You want to know what the AI literacy duty entails and how to fulfil it demonstrably for your teams.
• What did the Digital Omnibus shift and what still applies as planned?You want the current timeline: which obligations were postponed and which deadlines stand.
• We use AI in healthcare. Which AI Act rules apply there?AI in a healthcare context, from triage and administrative support to AI in or around medical devices.

Situation not listed? Ask your question in the knowledge base or use the implementation map.