Essential private and public services and benefits
Annex III point 5 - Point 5(d)
Emergency calls and triage
AI that evaluates/classifies emergency calls or determines dispatch/priority for emergency first response or healthcare triage.
Examples to assess
AI triage in emergency lines, dispatch centres or urgent care.
Prioritisation of ambulance, firefighters, police or medical aid.
Classification path
First confirm whether the system is an AI system under Article 3(1).
Determine whether the intended purpose falls within Point 5(d).
Assess whether the Article 6(3) filter may apply and whether profiling blocks it.
Document provider/deployer roles, human oversight, data governance and evidence.
What to assess
Which decision, assessment or access point the system supports.
Which data, scores or recommendations determine the output.
Who provides human oversight and which explanations are available.
Next step for this use case
Use the classifier for an initial route check or discuss the use case when the AI output may affect access, assessment, priority or rights.